Customer Reviews: PreFlight Airport Parking

See what our customers have to say about us! Click on an airport code below for reviews specific to that location.

ATL | BWI | BOS | HOU | IAH | PHX | PHL | ORD

Customer Reviews for Atlanta Hartsfield-Jackson
4000 Global Gateway Connector College Park, GA 30337 404.767.8000 phone 404.767.0133 fax

I am a frequent guest and during my most recent visit, the motor on my rear window failed and you were kind enough to place a bag over the door to keep the car from getting wet. I truly appreciate your efforts.

Submitted by: Jeffrey

Overly pleased and will continue to use you from Atlanta.

Submitted by: Ron

Prompt and good service as always.

Submitted by: Charles

I recommend your business frequently and have always had exemplary service from your employees on every single occasion that I have parked with you.

Submitted by: Kathy

The drivers are always so cheerful and helpful with the luggage.

Submitted by: LaTosha

After arriving late (midnight) and a long day of travel, it was nice to experience a pleasant shuttle driver. I know it is difficult working late nights however the staff was so friendly and courteous.

Submitted by: Michael

Customer Reviews for Baltimore-Washington Thurgood Marshall
1200 Stoney Run Road Hanover, MD 21076 410.694.9777 phone 410.694.9779 fax

Every time I fly, I start my trip with Pre Flight Airport Parking and I always recommend Pre Flight to others because your service has always impressed me. It’s the professionalism, the clean buses, the reasonable rates, the convenience and the car-to-bus (door-to-door) service that I love.

Two weeks ago however, all previous experiences were trumped by Calvin. I enjoyed all the same great service that I have come to love AND Calvin … a ray of sunshine and a provider of exemplary customer service that has me terribly spoiled now! What a great personality he has! Please pass on my thanks to Calvin for making the start of my trip extra special. I smiled all the way to Florida just thinking about the fun bus ride with him in the morning!

Thanks for the ride and thanks for the great service.

Submitted by: Nancy

I would like to commend your drivers. We noticed that they all wear their seat belts, pay attentive to detail and are not grabbing our luggage expecting a tip but seem genuinely surprised and grateful when we give them a tip. Your cashiers are always attentive and we get their complete attention for our transaction. In other words you run a uniquely successful facility. Please keep up the good work.

Submitted by: Pete

I began using your lot when you opened at BWI and have never used another one since. In my experience your service is top notch. It’s nice to go on a trip and receive the customer service your company provides and appreciate the courtesy and service from your drivers.

Submitted by: CWG

It is rare that I take the time to commend someone for outstanding customer relations. It seems even more uncommon for someone to go out of their way to make me smile and start my day off with a truly enjoyable experience in something as simple as a shuttle ride. But your driver Calvin makes that happen and is a true asset to your company and will keep me using PreFlight whenever I fly out of BWI.

Submitted by: Gerald

I just wanted to let you know that my driver did an excellent job. He was enthusiastic, helpful and courteous. I’ve been flying for a long time and parking with your company for several years. I’ve never had a better experience. Keep up the good work.

Submitted by: Chris

My husband and I used PreFlight for the first time last week. What a pleasure you people are! From arriving on the lot, to the airport and returning to the lot two weeks later, we were most impressed with their concern, courtesy, response, and generally making the trip as pleasant as possible. We will always use your services and certainly recommend your facility to anyone that is flying out of BWI. Whatever your philosophy is, we like it lots!!!

Submitted by: Sally

It is people like you that make folks like me want to stay with a company for the personal services. Thanks for offering such a great alternative to the other stark airport parking options. Looking forward to parking again next month at PreFlight.

Submitted by: Andrew

Customer Reviews for Boston Logan
111 Eastern Avenue Chelsea, MA 02150 617.884.2294 phone 617.884.2357 fax

I am writing you to commend you on your choice of employees and managers and how much their attentiveness to detail, commitment to customer interests, service, and potential satisfaction….from the driver of the shuttle bus I rode away from your facility to your attentive and courteous facility supervisor, Mr. Elkaouakibi.

Submitted by: Keith

A quick note to call to your attention to the outstanding service of some of your key staff and to thank you for their service on a recent experience. Upon returning from a a trip, we found that the rear brakes had locked up and we were unable to move. We called AAA and prepared to wait the hour for them to tow our car. We notified your manager on duty that evening, Karim, to please watch for the AAA flatbed and informed him of the problem as well. Karim quickly came to our aid, evaluated the problem and summoned additional staff to assist. Within minutes your driver Abdel (mechanic by trade) began to work on the rear tire where the problem was isolated and was able to correct the problem. We were frankly overwhelmed with the customer service these gentlemen provided. This was the best customer service experience I’ve ever had in my 25+ years of traveling. We sincerely thank you and wish you the very best success.

Submitted by: Roger

I just wanted to tell you what a great experience it was parking in your lot. The drivers are wonderful and I wanted to let you know about an act of kindness. When I went to my car the battery was dead. I walked to the building to let your workers know that an AAA truck would be coming. One of your workers was kind enough to offer me assistance in starting the car with the battery charging service and got my car started promptly. I appreciated his help and his warm manner. Thank you for a great experience.

Submitted by: Coleen

Just wanted to take a minute to thank one of your supervisors Julio, who jump started my car. I’ve been parking with you for the past 4 ½ yrs. When I returned from a four day trip, I realized that I forgot to turn off my interior light and in freezing rain no less. Therefore I had a dead battery situation. Julio did not hesitate to come out in that weather and get me started and was able to get me home to my family. Just wanted you to know how one of your supervisors went above and beyond to help out. Thanks.

Submitted by: Christian

I had my luggage and carry on stolen. So I arrived at the pickup stall with just my purse. The driver was so understanding and sympathetic of my situation; he emptied the rest of the passengers before taking me to my car. The woman who took my payment was also very sympathetic and took the time to look up my Frequent Parker account number so I'd get credit for the extra days I had to pay due to the lost ticket. I left your facility feeling cared for, and believe me, it was a welcome feeling after the afternoon I endured. Please pass along my thanks.

Submitted by: Deborah

My husband and I arrived in Boston/Logan Airport last evening and the kind Preflight-parking driver helped us load skis, ski boots, two suitcases and two carry on bags into the bus. At the parking lot he also helped us unload all the bags at our car. Unfortunately for us, our brand new 2017 Subaru would not start. I called for service with our Subaru warranty and my husband went to exit-parking-lot office to let them know. To our delighted surprise, a driver drove my husband back to our car and “jump-started” our engine! You had us on the road before Subaru service called to confirm that they were sending help. THANK YOU very much. We are long-time customers and will continue to spread the word about your excellent service and welcomed assistance last night!

Submitted by: Barbara Trudeau

Customer Reviews for Houston Bush
3100 Greens Road Houston, TX 77032 281.442.5600 phone 281.442.5645 fax

PreFlight is incredible! It's the most convenient way to travel!

Submitted by: Margaret

I got back to a dead battery and the staff quickly sent someone to jump start my car and I was on my way. Great customer service on the part of the staff. Thanks.

Submitted by: No name given

Your drivers are exceptionally courteous and helpful and I will continue to use PreFlight anytime I fly out of Bush.

Submitted by: No name given

Customer Reviews for Houston Hobby
7901 Airport Boulevard Houston, TX 77061 713.645.2231 phone 713.643.6042 fax

The staff at PreFlight Houston Hobby are OUTSTANDING! When I arrived back at Hobby (after a 3 hour delay in New Orleans) your pick-up driver was so very kind and helpful and even called ahead to make sure my car would be ready. The gentlemen that gave me my car already had it started, cooled and handed me an ice cold bottled water! What a perfect welcome home! I am now a HUGE fan of PreFlight. See you soon!

Submitted by: No name given

I was very impressed with the way the facility was organized and especially the buttons on each floor to call the shuttle.

Submitted by: No name given

Service is very good and I use your facility every time I fly. I no longer park with the others because you are faster, offer better service and your employees are very courteous.

Submitted by: No name given

Customer Reviews for Phoenix Sky Harbor
44 North 44th Street Phoenix, AZ 85034 602.267.0166 phone 602.267.1670 fax

Everybody treats you so well. Good people make the big difference. You always get a smile.

Submitted by: Jim

Your staff was OUTSTANDING! Thank you for having such professional people working at your facility. They were awesome and the free bottled water was really appreciated on our way out. Thanks for everything!!!!

Submitted by: Laura

I have parked for many years with PreFlight, usually 3-4 times a month and the entire PreFlight team does a wonderful job.

Submitted by: No name given

The driver was helpful and courteous. To sum it up just outstanding!!

Submitted by: No name given

I have used PreFlight Parking for several years now and the service is great.

Submitted by: No name given

The buses were really quick and I did not have to wait long.

Submitted by: No name given

This has to be the most pleasurable experience I have ever had in the 6 years I have lived in Phoenix. I usually take an airport shuttle which I have been extremely disappointed with. My girlfriend suggested your service and I even got the internet coupon so I feel extremely lucky. I will continue using you. Thank you for your prompt and clean service.

Submitted by: No name given

Customer Reviews for Philadelphia
4700 Island Avenue Philadelphia, PA 19153 215.937.1700 phone 215.937.9598 fax

Since your company was purchased by PreFlight, it has made a world of difference. We have told many people about your wonderful service.

Submitted by: Kenneth

I have used you now for one year and I am very pleased. You are prompt, your staff is excellent and I feel perfectly safe.

Submitted by: Carol

A friend recommended PreFlight and I’m thrilled she did as the service and location are fabulous. Thanks so much for eliminating travel stress!

Submitted by: Gail

I was extremely impressed by how prompt the shuttles were, even at 1 a.m. when my flight got in late. I would definitely use PreFlight Parking again if I ever fly out of one of the airports you are located at again.

Submitted by: Jennifer

We parked 3 times in three months - all great experiences!!

Submitted by: Jill

I have used several parking lots in the area for years now and I WILL NOT use another but yours from this point on. The experience was MORE than I expected. You tower above the rest. Thank you.

Submitted by: Patricia

PreFlight is highly recommended. The pick up was seconds and most importantly on my return he was right there. Even though he had a full shuttle, the driver was courteous at the next stop to inform them that the next shuttle was on its way. I have never had that happen to me before, other companies would just drive by and look the other way. I will use PreFlight again and have already made reservations for my husband's trip.

Submitted by: DM

PreFlight is the only parking I use in PHL because of the great service, rates and indoor/outdoor options.

Submitted by: Dan

I parked indoors and was delighted with the service. I would definitely recommend PreFlight to friends and would also use them whenever I travel.

Submitted by: Elaine

I have used your facility twice and recommended your facility to individuals I work with. All of us have enjoyed the peace of mind knowing our vehicles are safe and secure. We will all be coming back for years to come.

Submitted by: Lisa

PreFlight is fabulous. I use it every time I travel and highly recommend it to friends and family. It is easy to find, the prices are comparable if not slightly better than other parking facilities and the service is wonderful. Upon my arrival I was directed to an open spot (beneath a nice shady tree!) and the shuttle van pulled up immediately before we were even out of the car and began to unload our luggage from the trunk. Upon our return, we had been waiting for less than one minute at the zone marker when a shuttle came by to pick us up. I highly recommend PreFlight to anyone flying out of the Philadelphia airport!

Submitted by: Donna

Customer Reviews for Chicago O'Hare
4155 Mannheim Road Schiller Park, IL 60176 847.678.9234 phone 847.678.9257 fax

Great rates and tremendous experience from cleanliness and safety to extremely nice and professional employees. Shuttle was great. Free water and coffee very nice touch. It's not too often you come home from vacation talking about the parking garage. Well done.

Submitted by: RIC

Much better option than O'Hare extended parking. Clean, courteous staff made our experience exceptional. I forgot my code and the staff immediately looked it up and honored the code

Submitted by: Sandra

Very convenient. Would definitely recommend to my friends :)

Submitted by: DikSha

Horrible flying experience with delays and cancellations but I was nervous about trying your service as a first timer. I was beyond impressed. New, clean faculty and buses, plenty of parking and easy access and VERY courteous drivers and employees and quite frankly the best part of my trip. I will DEFINATELY be a returning and weekly customer!

Submitted by: Micheal

Oct 31, 2014 this was the best parking experience I Have had at Ohare. The staff was very helpful. This The only parking anyone should use.

Submitted by: Kenneth

outstanding place, best parking facility I have ever used

Submitted by: Chris

We were very pleased with the facility. This was our 1st use and we will return. The staff was very friendly and professional. I especially appreciated the immaculate rest rooms. The complimentary beverage was a very nice and unexpected touch. Love Pre Flight!

Submitted by: Geoffrey

I used this service for the first time Oct. 16 - 19 and have never had a more "hassle-free" experience with parking near O'Hare. I parked my own car, and the shuttle was waiting for me. After my return flight the shuttle appeared curbside within 5 minutes. I will definitely use your service again!

Submitted by: Gail

I can't believe this place exists. I told my wife it's like a hotel for my car.

Submitted by: Rick Roberts