What to Know Before Flying from Logan International Airport

It's best to be prepared before your travel through Boston's international airport. We’ve gathered your most frequently asked questions about Boston’s airport and answered them here. If you have a question that’s not addressed, explore our comprehensive guide on Logan Airport!

Does Logan have multiple terminals? How do I get between them?

Yes, Logan Airport has four terminals: A, B, C, and E. They are connected by walkways, shuttle buses, and the free "Massport Shuttle" service. Shuttle buses run frequently between terminals, rental car centers, and public transit stations.

Does Logan have free Wi-Fi?

Yes, Logan Airport offers free Wi-Fi throughout all terminals called "BOSWifi".

 

Be careful when looking at personal information or logging into accounts that don't have two-step authentication to avoid hackers stealing your information.

What is there to do at Logan Airport?

Check out our article on layovers at Logan Airport. Overall, there is a lot to keep you occupied while you wait in the airport.

 

Check out the three kid play areas in Terminals A, B, and C.

 

Check out the Classique Salon, Jet Setter Mini Spa, and Xpress Spa in Terminals B and C

Are there ATMs or currency exchange services at Logan Airport?

Yes, ATMs are available in all terminals. Currency exchange services are primarily located in Terminal E, which serves international flights.

Where can I find the immigration or customs office at Logan?

The immigration and customs office in Terminal E handles all international arrivals. After disembarking on your flight, follow the signs for "Arrivals" or "Customs."

Do I need to go through security again if I have a layover at Logan?

If your connecting flight is in the same terminal, you typically won't need to go through security again. However, if you need to switch terminals, you will likely need to re-clear security unless you use a post-security connecting walkway.

What are some tips for someone flying out of Logan Airport?

Use the FlyLogan app to get flight updates, navigate the airport, and, if necessary, get directions if your flight changes gates. There is also a feature called BOS2GO, where you can preorder food in the airport to skip lines.

 

Always maintain a backup of your tickets for all occasions. If your ticket information experiences a hiccup, resort to screenshots, email verifications, or hard copies.

How often are flights delayed or canceled at Logan?

Flight delays or cancellations at Logan vary depending on weather, season, and airline. Logan is historically prone to delays during winter storms. It's a good idea to check your flight status in advance and sign up for airline notifications.

 

According to the Bureau of Transportation, Logan Airport's average on-time rate over the last three years is 77%. However, there is a 2.4% rate of cancellations and a 21% chance of delays, so keep an eye on your flights.

Are there long-term parking facilities at Logan Airport?

For cheaper parking, try PreFlight Airport Parking. It offers four parking levels and a free shuttle that picks you up straight from your car and drops you off at your terminal. You will be dropped off directly to your car when you return from your flight.

Are there showers or sleep pods?

The only places to shower are in the Club Lounge in Terminal C and the American Admirals Club in Terminal B. Unfortunately, there aren't any sleeping pods anywhere in the airport.

How long before my flight should I drop off my checked luggage at Logan?

We advise getting to the airport at least 2 hours before your flight to allow ample time for boarding, security clearance, and luggage check-in. If your trip coincides with the holiday surge, we suggest adding an additional hour.

Are airport customer service representatives available to assist me if I’m lost or need special assistance?

There are information counters at each terminal right before security to help you in person. You can also use the FlyLogan app to message an agent to request assistance, or if you prefer to talk, you can call 800-235-6426.

 

 

Logan Airport is one of the busiest airports in the United States, serving millions of passengers each year. With its multiple terminals, extensive flight options, and various amenities, it can be overwhelming for first-time travelers or those unfamiliar with the airport's layout and services. If you have a question that is not covered in our FAQ section, we encourage you to explore our comprehensive guide on Logan Airport. This guide delves deeper into various aspects of the airport, offering insights and tips that can further assist